Operated by Doorbells Ltd (Company No. 11687967)
Registered in England & Wales
Last updated: 18 March 2026
This Privacy Policy explains how Doorbells Ltd ("Doorbells", "we", "us", "our") collects, uses, stores and protects personal data when you use HMO Alarm Test™ (the "Service").
This policy applies to:
We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Doorbells Ltd is the operator of HMO Alarm Test™.
Doorbells Ltd acts as a data controller or data processor depending on the context, as explained in Section 3.
Contact: contact@hmoalarmtest.com
Because HMO Alarm Test™ is a platform used by landlords and managing agents, our role varies depending on the type of data involved.
Doorbells acts as a data controller for:
Where a customer (including a landlord, managing agent or property manager) uses the Service to record, upload or manage information relating to properties and individuals, Doorbells acts as a data processor on that customer's behalf.
This may include:
Doorbells processes this information only on the documented instructions of the customer in order to provide the Service.
In these circumstances, the landlord, managing agent or customer is the data controller and is responsible for:
A Data Processing Agreement may apply between Doorbells and the customer where required.
Account data
Service data
Payment data
We do not store full card details.
Technical data
Support data
We collect data:
We use data to:
Customers can delete records within their account at any time. Deletions take effect immediately within the live system, subject to backup retention periods described in this policy.
We rely on:
We use Stripe to process payments securely.
Stripe may act as an independent data controller for payment processing. Users should review Stripe's privacy policy.
Service providers
We use trusted third-party providers to support the Service, including:
These providers process data in accordance with appropriate data protection obligations.
Within the platform
Data submitted may be visible to the landlord or agent managing the property.
Professional and legal parties
Where required for legal, regulatory or contractual reasons.
Business transfers
In connection with a sale, merger or restructuring.
Some providers may process data outside the UK. Where this occurs, we use appropriate safeguards such as:
Account data
Retained while your account is active and for up to 30 days after account closure, unless a longer period is required.
Service records
Retained while the account is active. If an account is deleted, data will be removed from the live system within 30 days, subject to backup cycles.
Backups
Data may remain in secure backups for up to 90 days after deletion, after which it is permanently removed.
Billing records
Retained for up to 6 years.
Support records
Retained for up to 24 months.
Technical logs
Retained as necessary for security, monitoring and system integrity.
We implement appropriate technical and organisational measures, including:
No system is completely secure.
You may have the right to:
Contact: contact@hmoalarmtest.com
If we act as a processor, requests may need to be directed to the relevant landlord or agent.
You can contact us first. You also have the right to complain to the Information Commissioner's Office.
We use cookies and similar technologies to:
Where required by law, we will request consent before placing non-essential cookies. You can control cookies through your browser settings.
We are not responsible for third-party websites or services linked from our platform.
This Service is not intended for children. We do not knowingly collect data from children.
We may update this policy from time to time. The latest version will always be available with the updated date.
Doorbells Ltd
Company No. 11687967
Email: contact@hmoalarmtest.com